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Heliarc Technology logo heading a case study describing the benefits of online delivery of certificates

APDocs, branded as Heliarc Technology APDocs maintains the compliance certificate repository for around 80 companies requiring certification documentation for audit and control purposes.

Heliarc Technology Ltd is a company which services, calibrates and certifies welding machines. Their clients range from major international corporations, to local sole traders – and every job has a suite of documents which are essential for certifying that their machines are operating safely and legally.

That level of documentation comes with its own problems. Some of their customers have dozens of machines and pieces of equipment, all needing to be checked and certified on an annual basis to be compliant with their strict industry standards. As a supplier, Heliarc Technology must carry out the servicing and calibration work, record everything about that work, and issue a certificate when appropriate – for every single machine. They then need to print all of this certification and post it all securely to the client. On receipt of all this paperwork, clients then need to file and store everything securely for future reference, and make sure they set all the reminders they need for booking their retesting, servicing and certification in a year’s time. This paper-based system is naturally fraught with inefficiency – and of course, the occasional human error.

This is where the brilliance of APDocs comes in. Each machine tested by Heliarc is listed on the system as an individual record, and its full set of documents is stored with it. All the servicing, calibration and certification history, including dates and actions, are all kept in one place. Heliarc’s customers are then given a tailored log-in that allows them to look at the machines they own, and access all that history, whenever they need to. They can approve actions and certificates, and APDocs will also send them reminders of when retesting is due, so that clients can contact Heliarc to get it scheduled.

We asked Tim Garlick, Director of Heliarc Technology Ltd., what it’s done for Heliarc already.

“APDocs is revolutionising how I do business. Very few companies can offer my customers what I can here – simple, easy access to all the formation they need, with the ability to see all the history of these hugely important assets to their organisation. It’s saving me money on printer ink, paper and postage, and all the administrative time I used to spend on issuing certificates. And the best part is that APDocs is so affordable – I only pay monthly for the processing and space I use, so there’s no user licence costs – and there is no cost at all for my customers.”

Tim Garlick is the founder and managing director of Heliarc Technology Ltd – a company which services, calibrates and certifies welding machines. His clients range from major international corporations, to local sole traders – and every job has a suite of documents which are essential for certifying that their machines are operating safely and legally.